Returns + Exchanges

We accept returns under the following conditions:

Eligibility for Returns
- Items must be unused, undamaged, and in their original packaging.
- Returns must be initiated within 7 days of receiving the item.
- Certain items, such as custom-made or personalized products, are not eligible for returns unless defective.
Steps to Initiate a Return
- Contact us via email at info@akirainternationaljhoomarwala.com or call us at +91 9911847876 to request a return authorization.
- Provide proof of purchase (invoice or order confirmation).
- Once approved, ship the product back to the following address at your own cost:
  Return Address:
  1888, Cinema, Ram Kumar Marg,
  2, Bhagirath Palace, Chhippy Wada,
  Chandni Chowk, New Delhi, Delhi, 110006
Refunds
- Refunds will be processed once we receive and inspect the returned item.
- Refunds will be issued to the original payment method within 7-10 business days.
- Shipping costs are non-refundable.

We accept exchanges under the following conditions:

Eligibility for Exchanges
- Exchanges are only available for items that are defective, damaged, or incorrect.
- Requests must be made within 7 days of receiving the item.
Steps to Initiate an Exchange
- Contact us via email or phone with details of the issue.
- If approved, we will arrange for a replacement or provide instructions on how to exchange the item.
- In case of an exchange for a higher-priced item, the price difference must be paid before the exchange is processed.

The following items are not eligible for returns or exchanges:

Customers are responsible for shipping costs for returns, except in cases where the item is defective or incorrect.
For exchanges, we will cover the shipping costs for sending the replacement item.

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